Refund Policy

Right of Cancellation

When ordering online, you have a statutory right of cancellation. You can cancel the purchase contract within 7 days without giving reasons.


Please note that personalized and exclusively manufactured products, as well as items personalized with an engraving, are excluded from return.

Return Conditions

To ensure a successful return, please make sure that you return the products unworn and undamaged.

How to Initiate a Return

If you would like to return your product, please contact Lovely Apple customer service on +41(0) 76 463 08 56 to initiate the return process.

Shipping Label Activation

After successfully requesting your cancellation, the shipping label that you already received with your product when it was delivered will be activated.

Shipping Costs

Please be aware that the shipping costs for the return will not be covered by Lovely Apple.

In-Store Returns

Returning to a Lovely Apple store, including a simultaneous refund of the purchase price, is not possible.

Contact Us

If you have any further questions or need assistance, please don’t hesitate to contact Lovely Apple customer service at +41 (0) 76 463 08 56.